Important Update Regarding RemoteControl App

At Phonak, we strive to make world-class products which deliver the best possible outcomes and experiences for people with hearing loss. Our principal goal is to support Hearing Care Professionals by providing the most innovative technology along with outstanding service and support.

We would like to inform you of some changes relating to our “RemoteControl App”. Due to recent software updates from Apple, Phonak’s RemoteControl App will be phased out from 15th October 2019. All users of the Phonak RemoteControl app who have upgraded their iPhone to iOS 13 will no longer be able to pair with the app. Users who have not yet updated to iOS 13 or are using Android smartphones can still use the app with their current software version. The phase-out will remove the app from the Google Play (Android) & Apple (iOS) App stores, however, for the unaffected users who already have the app installed it will continue to work on their current software version.

Please note that music streaming and phone calls can still be used between the devices, as they use a Bluetooth Classic connection which is independent of the app. It is only the app pairing which no longer works with the iOS 13 update.

Affected Devices:
The app is used with the following hearing aid platforms and devices:

Venture, Belong, ComPilot II, ComPilot Air II

Unfortunately, there is no equivalent RemoteControl app available for the above hearing aid and digital wireless accessories. However, please note this change will not impact our latest Marvel devices. Along with Audeo B-Direct, Marvel devices are compatible with the Remote Control functionality in the newly released MyPhonak App.

For ComPilot II and ComPilot Air II, it’s recommended that users use the remote control functionality available through the product as an alternative to the app.

If you have any further questions then please do not hesitate to contact your Regional Sales Manager or our Customer Service Team on 01925 623 600.

Ann Kelly – My Lyric Experience Attending the Australian Phonak Lyric National Summit in Melbourne

Arriving a few days early allowed me to tour the sights of Melbourne and acclimatise to the big time difference between here and my home.  As the evening draws in Melbourne, everyone in Dublin is just about finishing their morning coffees!

I’ve been blown away by this amazing city during my time here. With a population of over 5 million – larger than the population of the whole of Ireland – it is the most vibrant, positive and multicultural place that I have ever visited. With amazing cuisine from so many nationalities and numerous trendy coffee spots, there was plenty to ease any jet lag! As well as offering great culture and sport, it hosts some stunning skyscrapers and the beautiful State Library, which was the perfect choice to host the summit.

I was both excited and anxious prior to the summit, but was made to feel so welcome by the Lyric Australia team; Brooke Hanby, Annmarie Linder, Katherine Toates and Joanna, as well as all the Australian Lyric providers present. 

Meeting up with the Lyric team on the eve of the summit for dinner gave us our first opportunity to share experiences.  Australia has given so much to Audiology over the years, with groundbreaking advances that are adopted around the globe. It brought us the world’s first Cochlear Implant surgery on a human in 1978, carried out in Melbourne, the fitting formulae from the National Acoustic Laboratories (NAL) and, in more recent years, the influence of Louise Hickson in rehabilitative Audiology and family centred care.

In the first session, Brooke offered a warm welcome and outlined the support available to providers, including a monthly ‘Ask the Expert’- where a different expert hosts each session and offers providers with helpful advice and important information.

There are currently 60 Lyric providers in Australia. Although this number is set to reduce as they look to adapt their service model to ensure users get the highest quality customer experience throughout their time wearing Lyric.

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