Ann Kelly – My Lyric Experience Attending the Australian Phonak Lyric National Summit in Melbourne

Arriving a few days early allowed me to tour the sights of Melbourne and acclimatise to the big time difference between here and my home.  As the evening draws in Melbourne, everyone in Dublin is just about finishing their morning coffees!

I’ve been blown away by this amazing city during my time here. With a population of over 5 million – larger than the population of the whole of Ireland – it is the most vibrant, positive and multicultural place that I have ever visited. With amazing cuisine from so many nationalities and numerous trendy coffee spots, there was plenty to ease any jet lag! As well as offering great culture and sport, it hosts some stunning skyscrapers and the beautiful State Library, which was the perfect choice to host the summit.

I was both excited and anxious prior to the summit, but was made to feel so welcome by the Lyric Australia team; Brooke Hanby, Annmarie Linder, Katherine Toates and Joanna, as well as all the Australian Lyric providers present. 

Meeting up with the Lyric team on the eve of the summit for dinner gave us our first opportunity to share experiences.  Australia has given so much to Audiology over the years, with groundbreaking advances that are adopted around the globe. It brought us the world’s first Cochlear Implant surgery on a human in 1978, carried out in Melbourne, the fitting formulae from the National Acoustic Laboratories (NAL) and, in more recent years, the influence of Louise Hickson in rehabilitative Audiology and family centred care.

In the first session, Brooke offered a warm welcome and outlined the support available to providers, including a monthly ‘Ask the Expert’- where a different expert hosts each session and offers providers with helpful advice and important information.

There are currently 60 Lyric providers in Australia. Although this number is set to reduce as they look to adapt their service model to ensure users get the highest quality customer experience throughout their time wearing Lyric.

Continue reading “Ann Kelly – My Lyric Experience Attending the Australian Phonak Lyric National Summit in Melbourne”

Leadership Change at Sonova UK & Ireland

We are delighted to announce that Jon Billings (MD UK & Ireland) has been promoted to the position of VP Phonak Marketing at our Head Quarters in Switzerland as of 1st August 2019. Since his return in 2017, Jon has successfully led the growth and development of the Sonova UK & Ireland business. During this time he has developed strong partnerships, led change and continued to build the great culture across the organisation. In his new position, Jon will utilise his strong commercial acumen and understanding of the needs of our customers to continue to take the global Sonova organisation from strength to strength.

With this change, we are also pleased to announce that Karen Gallagher (Global Commercial Category Manager), will take over the position of Managing Director Sonova UK & Ireland as of 1st August 2019.

Continue reading “Leadership Change at Sonova UK & Ireland”