Ann Kelly – My Lyric Experience Attending the Australian Phonak Lyric National Summit in Melbourne

Arriving a few days early allowed me to tour the sights of Melbourne and acclimatise to the big time difference between here and my home.  As the evening draws in Melbourne, everyone in Dublin is just about finishing their morning coffees!

I’ve been blown away by this amazing city during my time here. With a population of over 5 million – larger than the population of the whole of Ireland – it is the most vibrant, positive and multicultural place that I have ever visited. With amazing cuisine from so many nationalities and numerous trendy coffee spots, there was plenty to ease any jet lag! As well as offering great culture and sport, it hosts some stunning skyscrapers and the beautiful State Library, which was the perfect choice to host the summit.

I was both excited and anxious prior to the summit, but was made to feel so welcome by the Lyric Australia team; Brooke Hanby, Annmarie Linder, Katherine Toates and Joanna, as well as all the Australian Lyric providers present. 

Meeting up with the Lyric team on the eve of the summit for dinner gave us our first opportunity to share experiences.  Australia has given so much to Audiology over the years, with groundbreaking advances that are adopted around the globe. It brought us the world’s first Cochlear Implant surgery on a human in 1978, carried out in Melbourne, the fitting formulae from the National Acoustic Laboratories (NAL) and, in more recent years, the influence of Louise Hickson in rehabilitative Audiology and family centred care.

In the first session, Brooke offered a warm welcome and outlined the support available to providers, including a monthly ‘Ask the Expert’- where a different expert hosts each session and offers providers with helpful advice and important information.

There are currently 60 Lyric providers in Australia. Although this number is set to reduce as they look to adapt their service model to ensure users get the highest quality customer experience throughout their time wearing Lyric.

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Phonak Learning (LMS) launches new Marvel modules

To support the recent launch of revolutionary new hearing aid range, Marvel, we’ve introduced a plethora of exciting digital solutions to help both your practice and your customers.

These include being able to offer real-time remote support at a convenient time for both you and your customers, streaming audio content direct to Marvel devices through any Bluetooth device, and real-time voice-to-text transcription of phones calls. Now, to help you take Marvel and your professional practice to the next level, Phonak has developed a series of CPD accredited training modules specifically for the range.

Introducing Marvel modules in Phonak LMS

Phonak’s Learning Management System (LMS, and also known as Phonak Learning) is already the perfect accompaniment to many professional practices and the Phonak range.

With the inclusion of Marvel-specific content, it’s become even better! Practitioners who wish to use the Marvel range more effectively, including Audéo M, will find everything they need to know within the new modules, which are easily accessible from your personal Phonak LMS dashboard.

Understand how Marvel meets different communication needs

One feature that has brought greater quality of life to Marvel users is the ability to stream audio content from iOS and Android smartphone and tablet devices. Phonak LMS explains why this feature is so important to many hearing aid wearers, breaking down the stats behind smartphone use across different age groups. Information from the module will help practitioners better understand how Marvel meets different communication needs and how to explain this to your clients.

Help clients pick the right devices

Phonak LMS also takes you through the various capabilities of the Marvel range. From streaming hands-free phone calls and listening to music in both ears , to better hearing within noisy and group settings.

Become an app pro

The Phonak myCall-to-Text app is another feature that Marvel end-users have enjoyed using. Available to download free on both apple and android app stores, it offers a solution to the issues that hearing aid wearers have reported when communicating over the phone. The app also offers the option to save conversations, so there never has to be a worry of an important conversation being missed again.

Lots of content to improve your knowledge

The Marvel modules sit alongside a number of other exciting, CPD-accredited courses including important industry topics such as hearing loss and Dementia, music and cochlear implants, as well as Phonak product remote hearing aid programming modules.

All content is delivered delivered in short 10-15 minute modules with interactive formats that suit every learning style, from videos to click-through conversations and questionnaires. Ensuring that you remain engaged with every module form start-to-finish. With the ability to pause all courses at any point and access on all types of mobile and computer devices, the modules have been designed to suit a busy work life.

So what are you waiting for? Become a professional ‘Marvel’ by signing up to Phonak LMS today!

It couldn’t be easier to sign up to Phonak Learning – follow this link: https://www.phonakpro.com/uk/en/training-events/phonak-learning/overview-phonak-learning.html 

Alternatively, if you would like us to set up an account for you, please contact our customer services team directly on: 01925 623 600