Key Dates for Christmas & New Year 2017/2018

Date published: 6-November-2017 

Important information about opening times and order deadlines during deadline during the festive season.

Opening Times 

To provide ongoing assistance throughout the Christmas and New Year our Customer Care and Technical Support teams will be available:

Friday 22nd December Normal Day 8:00 am – 5:15 pm
Saturday 23rd December Closed
25th and 26th December Closed Bank Holiday
27th, 28th & 29th December 9:00 am to 2:00 pm
Saturday 30th December Closed
Monday 1st January Closed Bank Holiday

New Orders & Repairs

We expect all orders received by the date below to be shipped by Christmas.*

New ITE orders and all repairs: Friday 15th December**
New BTE, FM and DWA orders: Thursday 21st December*

Please note that couriers can be very busy during the pre-Christmas week, which may slow down deliveries.

If you have any questions, please contact us on 01925 623 600 or email us at info@phonak.co.uk.

* Subject to stock availability
** To be fair to all of our customers at this busy time, we will not be offering our Custom Order Express Service between Monday 11th and Friday 22nd December.  

We wish both you and your clients a Happy Christmas and a Prosperous New Year!