Date published: 31st July 2018
We would like to inform you that the way your Comfort Audio devices are serviced and repaired has now changed.
As you may have been informed, PC Werth has withdrawn from servicing any Comfort Audio products. They initially informed their customers that this service would be provided by Phonak UK, but following Sonova’s recent acquisition of Gordon Morris Ltd into the Sonova family, we are pleased to announce that this service will be provided directly by Gordon Morris Ltd. They already have a great deal of expertise in dealing with these products, and will provide you with an excellent service.
This change will create minimal disruption however please note the changes in the return process. Moving forward, please send all repairs direct to Gordon Morris at the address below, along with details of the product and the problems you are experiencing:
Gordon Morris Ltd, Unit 21 Wessex Park, Somerton Business Park, Somerton TA11 6SB
We are confident that Gordon Morris Ltd will provide you with an exceptional service. For any further information around these changes, please contact their customer services on 01458 272 121