Our new eStore has launched!

We are excited to share the news that our new eStore has launched – and we think you’ll love it!

All your favourite Phonak products are easy to find, with clear product descriptions, and a simple checkout process. The aim of the eStore is to meet the varied needs of our customer base, offer support and advice, and provide a seamless online service experience.

Visitors to the new Phonak eStore can look forward to browsing our products and services at their convenience. Here are a few more reasons why the new eStore will improve your Phonak experience:

Improved buying experience

The eStore products are easily searchable, so you can find the right product for you in next to no time. With clear product category choices including Hearing Aids, Wireless Accessories, Ear Pieces, Parts & Fittings and Batteries and Maintenance, our eStore can point you quickly to the area you require. Once you’ve made your choice, our straightforward payment system will make it easy to purchase your Phonak products. Your order history will be securely saved, so we can help you with future or repeat purchases.

Available at your convenience 

 A recent e-commerce survey showed that 85% of business customers place the ability to save both time and costs as a top priority. Our new eStore does just that, and features a series of short, informative video tutorials to assist ordering and user management. A member of the team will always be happy to take your call or email if you have a question.

Providing you with more control

 Our eStore has been designed to be simple, quick and easy to use, to offer our customers more choice, information and efficiency. Products are clearly marked and contain easy to read descriptions, and our returns and repairs service has been enhanced to offer you a faster turnaround.


The eStore also provides valuable support for hearing aids and wireless accessories, and you can browse the latest topics to ensure you are in the loop when it comes to learning about our products and downloading datasheets and brochures.

Training through our Learning Management System (LMS)

Our new online education tool furthers our commitment to your learning needs and provides modules on hearing aids and wireless accessories, enabling you to train and learn at your convenience, on your computer, tablet or mobile.

We would also like to introduce Phonak E-Audiology, a monthly B2B webinar, which is accessible through the LMS. The webinars will provide information and learning related to telehealth and e-health within audiology. Each monthly webinar will consist of a different topic, hosted by a very special guest speaker.

Interested?  Then contact our customer services team on 01925 623600 to set up an account today!